Shipping & Delivery Policy
Last Updated: August 28, 2026
This Policy explains how Geotech Group LLC handles delivery, collection, transportation, and related services for machines, equipment, accessories, spare parts, and other products.
Delivery Options
Geotech offers several delivery and collection options depending on the machine, customer location, and requirements.
Option 1 — Delivery to the Customer
Geotech can deliver the purchased machine or equipment directly to the customer's location, including a private address, company, workshop, factory, or another agreed location within Georgia.
Delivery arrangements, costs, and estimated timing will be confirmed before delivery.
Option 2 — Customer Collection From Geotech
Customers may collect their machine directly from the Geotech location after the machine has been prepared.
The customer may come to our site, inspect and collect the equipment, and take it to their own location. The customer is responsible for suitable transportation unless transportation has been separately agreed with Geotech.
Depending on the machine, Geotech may provide reasonable assistance with loading where possible.
Option 3 — Delivery or Service Anywhere in Georgia
Geotech can travel to customers in different cities and regions throughout Georgia for delivery, collection, installation, commissioning, training, maintenance, or other agreed machine-related services.
The cost depends on the individual request and may include:
- Distance from the Geotech location;
- Customer's city or region;
- Type, size, and number of machines;
- Transportation requirements;
- Number of days Geotech personnel need to remain at the location;
- Installation, commissioning, or training requirements;
- Accommodation and necessary travel expenses;
- Special transportation or lifting requirements.
The final cost will be discussed and agreed with the customer before the service or trip is arranged.
Delivery Costs
Delivery and transportation costs are not necessarily the same for every order. They may depend on the destination, distance, machine type and weight, transportation method, installation requirements, and additional services.
Applicable charges will be included in the quotation or separately agreed with the customer.
Installation and Commissioning
Where installation or commissioning is included, Geotech may send personnel to the customer's location.
The customer must ensure suitable access, working space, electrical supply, ventilation where required, and appropriate installation conditions.
If the location is not ready or suitable, additional travel, accommodation, or service costs may apply where reasonably incurred and agreed or permitted under the applicable agreement.
Inspection Upon Delivery or Collection
Customers should inspect the machine and packaging as soon as reasonably possible after receiving or collecting the equipment.
If the machine appears damaged, defective, or incomplete:
DO NOT USE OR OPERATE THE MACHINE.
Contact Geotech immediately and, where requested, provide photographs or videos of the packaging, machine, damage, damaged components, and serial number.
Please refer to our Warranty & Return Policy for damaged or defective machines.
Delivery Times
Delivery times are estimates unless a specific date has been expressly agreed in writing.
Delays may result from product availability, manufacturer or supplier delays, transportation, customs, weather, public holidays, road conditions, government restrictions, or other unexpected circumstances.
Geotech will make reasonable efforts to inform customers of significant delays.
Large and Industrial Machines
Some machines require specialized transportation or handling because of their size, weight, or technical characteristics.
Additional equipment or services may include special transportation, forklifts, cranes, lifting equipment, or additional personnel. Any additional requirements and costs will be discussed before delivery whenever reasonably possible.
Customer Responsibilities
The customer is responsible for:
- Providing an accurate delivery address and contact person;
- Ensuring suitable access;
- Preparing the installation area where applicable;
- Ensuring suitable electrical and other infrastructure;
- Informing Geotech of access restrictions;
- Ensuring customer-arranged transportation is suitable for the machine.
Failed Delivery or Visit
If delivery, installation, collection, or service cannot be completed because the customer provided incorrect information, failed to provide access, failed to prepare the location, was unavailable, or created unsafe conditions, additional transportation, travel, accommodation, or service costs may apply where reasonably incurred and permitted by the applicable agreement.
International Shipments
For international deliveries, additional terms may apply regarding customs, import duties, taxes, transportation, insurance, documentation, permits, and regulatory requirements.
Unless otherwise agreed in writing, the customer may be responsible for applicable destination-country duties, taxes, customs charges, permits, and other import requirements.
Delivery Confirmation
Depending on the delivery method, the customer may be required to sign a delivery document, confirm receipt, or provide another form of delivery confirmation.
Contact
Geotech Group LLC
16 Petre Iberi Street
Tbilisi 0159, Georgia
Email: sales@geotech.ge ,info@geotech.ge
Phone: +995 595 906 099 / WhatsApp: +995 591 082 438
Last Updated: August 28, 2026